Reports reached my dragon ears that some people already filed a case against Stream Global Services on the grounds of constructive dismissal. For all our sakes, I surely hope that this is true. A company such as Stream should never be allowed to do what it just did to its employees. As much as I'm hearing the phrase business decision a lot of times, my values still put goodwill and righteousness above it. The current situation at work completely changed my perspective about Stream Global Services from an admirable, heaven-on-earth, and ideal call center to a despicable hellhole and typical profit-first call center ran by equally despicable upper management with no regard for its employees.
The fact that this forced leaves happened in the last days of May dealt a double-blow for those who have kids. I talk to the affected agents a lot and my heart breaks whenever I hear them think out loud: "Where will I get the money to enroll my kids?" "Where will I get the money to tide me over the next 30 days" "What will I tell my in-laws?" These are some of the questions that you would hear from them. I know a single-mom who was affected by this. I know a bread-winner of a big family. Why didn't Stream Global Services gave them a better fighting chance by informing them at least a month early that this might happen? Sad to say, but we're really just numbers for them. A bunch of data printed in a sheet of paper. If we can talk about making business decisions, why can't we talk about people's lives?
Stream Global Services they say, helps out a lot of people. It extends help to charitable institutions, to calamity victims, to the homeless by supporting their projects and making donations. Is it really Stream Global Services who's doing the helping or is it its employees? I wonder how much Nemanja Zec or Jojo Reyes contributed to those donations out of their own pockets. But whether or not it is solely the employees or the company itself who's doing the helping, my point is, why the hell can't you extend help to your own employees? Is it because you would only help if it's going to be advertised?
Mr. Nemanja Zec, if what you say is true - that you're concerned with Stream's employees and you would help them in any way you can - you shouldn't have gone along with the idea or more so approved the forced leaves on your employees! I don't hear anyone from the upper management talking about financial help in any form. You wouldn't even allow them to work for another call center even as part-time employees! What, you would want them to wait on you? For 30 days?
Will Meralco wait for 30 days before they cut off someone's electricity because of none or late payment? Will their families be able to live for 30 days without food and water? The world won't stop for no one and you in Stream's upper management should know that very well. By not thinking ahead and having contingency plans to favor your employees, you failed in doing your jobs miserably. You may have straight A's from your corporate bosses but you have freaking F's from us! But I know that you guys can live with that. I know that you can sleep soundly at night in the comfort of your soft beds and air-conditioned condominium flats. After all, you made GREAT BUSINESS DECISIONS for Stream Global Services! Cheers to that, Nem, Jojo, and all your corporate bosses! Cheers!
To everyone,
Are we going to sit idly and let them have their way like this? I won't. That's why I'm supporting the people who are fighting this. If you're not affected by what's happening in Stream Global Services - think again. Maybe in the near future, you will be sitting in front of your computer furiously writing a blog with the same sentiments that I have right now. What happened to us can also happen to you as long as there are companies like Stream Global Services and as long as there are corporate assholes like Nemanja Zec and Jojo Reyes and their kind. Spread the word to everyone. Tell them what's happening here because you may not do something about this but others who may hear will.
To those who are affected, here's what I will tell you all: FIGHT! Fight and sue these people's corporate asses and don't settle for anything less than a benchmark for this case! They should be made an example of what a company and upper management people should not be! You know that you have mine and our friends' prayers and support.
Down with Nemanja Zec! Down with Jojo Reyes! Down with Stream Global Services!
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may 29 - june 11: now i can call this a severe case of ranting. for more than 2 weeks all we did is rant. we need to move! take action! it's been 14 days and what we have is "heard that some people already filed a case".
ReplyDelete@55 agents of FL, dont wait for each other's move. move on your own. file a case. do it for yourself and for your family who are depending on you. stop being angry at stream. stop complaining. stop looking for silly reasons not to be included in the bottom stack ranking. stop wondering. stop all this nonsense rant. because what you got here is just pure ranting. you've got to take action.
REMEMBER: the burden of proof in a constructive dismissal case is on the 55 agents. and it is no walk in the park.
you've given stream enough time to find ways on how to counter your lawsuit. go rant some more.
they already filed a case. not a hear say. ITS TRUE. :)
ReplyDelete@ Anonymous - You can call it whatever you want, sir/ma'am. You can call it ranting, you can call it blogging or whatever. My purpose here is to let people know what's happening and what kind of leadership we have at Stream Global Services.
ReplyDeleteAbout the filing of the case, I have already confirmed that the affected agents already filed a case. I guess we cannot fault them for consulting a lot of heads first before they made their move as they needed to make sure first that the action they're about to take is doable and more importantly, winnable.
True. The burden of proof in a constructive dismissal case is on the 55 agents. I'm sure their lawyers informed them about that already.
As for my blog, you will never see action here. Just tales about what's happening and what's about to come if the information is available. We are actually the same, sir/ma'am... hoping for the best possible solution here.
I'm sure that Stream Global Services already thought of countermeasures in the event that people will sue them for these directives. If they haven't already then that simply means they're more stupid than I give them credit for.
Best of luck to the people who filed the case. My prayers go with you.
now they will terminate us because of revgen. my days at SGS will soon be over.. as soon as june 15 or 16..
ReplyDelete"Reports reached my dragon ears that some people already filed a case against Stream Global Services on the grounds of constructive dismissal"....."dragon ears"???... jesus.
ReplyDelete"As for my blog, you will never see action here. Just tales about what's happening and what's about to come if the information is available. We are actually the same, sir/ma'am... hoping for the best possible solution here."
Yup - zero action. That's what's going to happen. SGS has world class lawyers. And you're going to attack them with DOLE? Labor Code? Seriously. SGS will just pay them off. Done.
Sir/Ma'am,
ReplyDeleteThat still remains to be seen. If you don't consider filing a case against SGS an "action," I don't know what it is then. They may have he best lawyers that money can buy so what are these affected agents supposed to do then? Suck it up? You're thirsty for some action - that's why I confirmed that these agents already filed a case.
For me, that is OK. At least, these agents are putting up a fight somehow. So... any suggestions? A rally? Mass resignation? These agents are trying to do what they believe is the best for them given the situation.
So let SGS "buy" these authorities. I'm sure these people don't come cheap. At least they would still spend money. If that's what they were trying to avoid by putting these agents on forced leave, then somehow they were not successful because they avoided spending money on the agents but ended up spending money on authorities.
What's important here, in my opinion, is that SGS wouldn't think that they can just do everything they want even if it's against the law and the agents will just roll with the punches. They have to know that these agents will not take these things sitting down.
I don't care what you think about the "dragon ears. Haha. I find it cute.
My point is that it won't make a difference. Really. They're just agents. Doesn't matter what action you take. As you can already see, there are 55 replacements next door. Every center does it. Low call volume, business decision, whatever. DOLE has heard it before and won't lift a finger.
ReplyDeleteblogger/everyone - Don't you think Stream/Etel would have thought this through before doing this? It's been done before in Etel, and other countless BPO companies. It's legal. And will continue to happen. Do your work properly and be part of the top. Don't put yourself in the position to be the lowest in the stack rank. Even if the stack rank is "dubious", don't tell me you didn't know the metrics. Let's face it, they removed the bottom 55, if you were on top or they thought you were good, they would keep you. You can blog and whine all you want, but it will keep happening. Jojo and Nem started as agents, they know what they are doing, and these are the right moves to make the business successful. Grow up and deal with it.
ReplyDeleteTo the one who made the comment on top:
ReplyDeleteThank you for giving me the inspiration to write Part 6. Read on. :-)
No worries - we ARE dealing with it. That's why we already filed the case. They should have the summons any moment if not already.
@anonymous
ReplyDelete"My point is that it won't make a difference. Really. They're just agents. Doesn't matter what action you take."
ayos ka rin ah! we're not JUST agents! alam mo bang napakahirap maging agent ha?! wag kang nangmamaliit! kung walang mga ahente, hindi kikita ang kumpanya. wag ka nga magyabang jan! nagfile na nga ng case eh, ano tawag mo don?! bago ka nga magcomment magbasa ka mabuti! tae amp.
i dont know, if i will go through to my interview at stream blobal, i didnt know how good is this company, i check and see a company background and check also the blogs and the comments, i see that many people are disappointed from this company, how come a big company cannot rely there status or being a good employer to there agents, salary and all the benefits are not good enough to take care of all the agents and staffs here in stream global.. so sad
ReplyDelete