Beware of Stream Global Services Part 2

Stream Global Services Decides to Continue Handing Out Forced Leaves

I promised you that my first blog about this topic is not going to be my last so this is me staying true to my word. Some parts of this article may be a little bit personal but I am entitled to my own opinion and I won't be holding my horses on this one, so buckle up. "This is going to be a bumpy ride," as they say.

Quote of the day:

"...well, you can choose to resign..."

That was Nemanja "Nem" Zec - Site Director/Stream Global Services Quezon City, when asked by agents what they can do if part-time jobs on non-call center establishments is not enough to tide them over the 30-days unpaid leaves because let's face it, we all have bills to pay.

That pretty much sums up what the upper management is trying to tell its HP agents when they sat down with them in an FGD (I don't know if you can call it that because the doors will only open to a selected few) yesterday morning, June 2, at around 6AM. Present are Nem Zec (Site Director/Stream Quezon), Criselda Fernando (HP SDM), Ms Heather (HR Manager), and IPG STM's Donna Geniza and Dunstan Prado. With them, of course, are about 9 or 10 of the SP's who were served their 30-day forced leaves. Make no mistake about it, they're handing out forced leaves by batch so the grand total's still 55-60 agents in all. HP KV Team Manager, Dan Bilaoen, according to my sources was originally inside the FGD venue to support the agents but was sent out by the powers-that-be.

So what happened? Well, the headline says it all. Stream Global Services is not budging and they will not retract the forced leaves they served to these unfortunate HP agents. The FGD, as it appears, is no other than a stage set by the upper management to answer questions and not to discuss the possibility of changing their decision or even listen to the agents' side. The meeting is so one-sided. As one-sided as the notices they served to their employees. The agents do not even have proper representation from their direct superiors as the HP STM's present are from the IPG side. To those who are not familiar with the HP structure, the account is divided into PSG and IPG. The PSG is comprised of desktop support (6J) and notebook support (KV). IPG handles printer support. The agents affected were from PSG while the STM's present were from IPG. Get the picture?

I'll spare you all the upper management's BS and discuss the important points in the meeting as detailed by our very reliable source. The agents affected requested for an FGD which will include every HP agent on Stream Global Services employ, whether they are affected or not, and the upper management led by Mr. Zec. I'm sure we can all see the value in this as important issues such as these must be discussed in everyone's presence. But no, Nem Zec would have none of it as it will be difficult for them to control the crowd according to him. Well, who do you think you will be talking to Mr. Site Director, a bunch of unruly savages? These are your employees who brings money to your company's account! I'm not surprised with how inhumanely you treat them with your directives because you clearly are not comfortable with them. You are more comfortable sitting in your office devicing schemes to make more money at the expense of and with no regards to your employees!

We would like to reiterate to everyone that what my friends are fighting for here is not the fact that they are on the list. That list is filled with fucked up data anyway! I wouldn't be suprised if those agents were stack ranked by Mr. Excel himself - is that right Ms. Cris Fernando? Is that the reason why you and your equally scheming boss in Mr. Zec refused to show the affected agents a copy of the list? You agreed to show them only, and only their personal scores? How can you justify the ranking then if they have no idea as to whom they can compare it with? Admit it you people - you screwed up big time! In your hurry to remove 55 agents from the HP roster, you made someone make a list of the agents, rank them somehow without considering the actual weight of every KPI (key performance indicator) and ordered him/her to slice off the bottom 55! But then, however devious this thing sounds like, what my friends are fighting for is that there shouldn't have been any forced leave at all! You people have no regard for your employees' well-being!

The FGD also showed the true colors of some of HP's bosses, according to those who attended the meeting. STM Dunstan Prado for one is definitely anti-agents. Yes, you're reading this right, HP people, IPG STM Dunstan is pro-management to his bone marrows and will never be on the agents' side. The nerve of this man to say that he's concerned about the PSG agents when he crucified every single one of them by the incriminating remarks he hurled towards those who were about to be served their forced leaves. One of them even quoted him saying, "...It is not our fault that your TM's failed to drive you to meet your metrics..." Wow, so you really know PSG's number, huh? Is that why IPG's numbers aren't that good, because you were looking for something to crucify the PSG people with all the time? Or are you grandstanding because your bosses were there and you're hoping that they will notice your FAMAS-worthy performance? You were forgetting that there are 10 pairs of SP-level eyes looking at you that day and all they saw was a kiss-ass STM using other people's misery to elevate himself. Tsk! No wonder you sided with your corporate asshole bosses to keep this FGD to yourselves.

For the record, it is a fact that Stream Global Services is training SP's for HP. There are at least 100 of them. We have confirmed this from the Site Director himself and from numerous reliable sources. They are indeed Dell employees on floating status when Dell pulled out their account from E-Telecare. Stream is adamant in saying that the account is overstaffed, thus, the need for the forced leaves. But whatever happened to the initial plan that PSG agents are supposed to be transferred to Shaw and those who choose to remain in Stream Quezon will be retrained for IPG? Why do they have the gall to put HP PSG agents on Stream Quezon on forced leave for reasons like overstaffing when they were spending money to train HP agents for Stream Shaw? Because they think that no one's going to notice? Or is it plainly the upper management's arrogant nature getting into play? Or maybe both... Well, you be the judge.


Part 3 will be coming very soon, people. I just have to make way first to make a blog for Christopher Roxas. A good friend of mine and a good friend of everyone. Until my next blog! :-)

By the way, to the anonymous person who posted a comment on my first blog, I will answer your statements right after I finish my blog for CR. I'm actually excited to make one right now but I'm pressed for time to finish Chris' blog. Don't worry Dunstan... err... I'm sorry but you really sound like him. Hehe. You'll hear from me on "Beware of SGS - Part 3"